Last updated: 17 June 2020
At Webbing we are committed to the privacy and securing of the data we hold about you. Throughout the data collection process, all necessary steps are taken to ensure that data is used only for the purposes we clearly state. The data that we collect will depend on the service we provide to you.
This privacy statement is designed to assist you in understanding how Webbing uses and safeguards the information you provide to us in using Webbing’s Services. You should read this policy along with the terms and conditions.
This policy applies in respect of the following Webbing entities – “Webbing”, means Webbing USA Inc. and/or any of its affiliates, subsidiaries, and parent companies involved in providing the Services to the Customer.
Webbing and all data collected by Webbing are in process of adhering to the General Data Protection Regulation [2016/679] from the 25 May 2018.
Purpose of information collection
Data is collected and may be used for 3 main purposes. Webbing collects and processes, or has third party service providers who collect and process on Webbing’s behalf, personal data relating to You and or your company, as permitted in order to (1) provide you with optimal Webbing Service through Webbing’s website, My Webbing software, Webbing app, Webbing service, Webbing network and all other Webbing’s services. (2) invoice you for your use of the Webbing Service. (3) Regulatory Compliance – We may use your personal data for the purposes of meeting our regulatory obligations, and in some cases we will need to share this data with regulators; for example in the event of you making a complaint.
To provide you with a service, we need to have certain information about you. Personal data means the facts we collect about you when you sign up to the Service, when you access Services from the browser or your mobile phone, and when you use these Services.
When you sign up to the Service, we will ask you (where appropriate) for your
name, address, payment method and details, mobile phone number and email
address. In case you are a company, we will ask for your company name and more identifying details. You may enter your worker’s names or you can choose not to.
We also hold data about which of our services you have used, when and where. This will include routing and durations which are known as “traffic data”.
Device Identification Data: Data that identifies a device from which (or to which) electronic communications are sent (or received); may include Internet Protocol (IP) address, Media Access Control (MAC) address, International Mobile Equipment Identity (IMEI) number, International Mobile Subscriber Identity (IMSI) number, Serial Number, and Unique Device Identifier (UDID).
Electronic Communications Metadata: Data processed in an electronic communications network for the purposes of transmitting, distributing, or exchanging electronic communications content (but excluding the electronic communications content), includes the data used to trace and identify the source and destination of a communication, data on the location of the device generated in the context of providing electronic communications services, and the date, time, duration, and type of communication.
To provide proper service to customers, Webbing offers DPI – Deep Packet Inspection network filtering. With this service, you can choose to block application by type for your needs. For that use Webbing is collecting the application type you use when you are connected.
Information NOT collected
We do not track the specific information and websites you are using.
Detailed information about the quality and use of your connectivity services,
location and apps is kept no longer than 14 months after it has been collected.
Webbing may retain aggregated and statistical reports that have been generated using the listed information for a longer period, but as these reports do not identify you as a user, they will not be used in a way that impacts your privacy.
Information collected using Webbing’s Services may be stored and processed in any country in which Webbing maintains facilities. In this regard, or for purposes of sharing or disclosing data in accordance with this policy, Webbing reserves the right to transfer information outside of your designated home country.
Cookies are pieces of information that Webbing will transfer to your device’s hard drive through your browser to enable Webbing’s systems to recognise your browser. Cookies also enable Webbing to gather information about the use of its website and to enhance the website accordingly to the preferences of the users. The Help option on the toolbar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Webbing’s cookies do not contain any identifying information. Please bear in mind that some personalised services may not be available if you choose to disable cookies.
Information sharing with 3 rd party
Transactions for Billing – We may use third party banking facilities and billing agencies to process your information. Third party network operators may also need access to your Data for regulatory compliance purposes. We will ensure that such agencies conform to the same or similar guidelines as we do.
Compliance with Laws – Sometimes we may have to provide your personal data to third parties to comply with legal obligations. These include, but are not limited to, national regulators, for reasons such as resolving a billing dispute, for use in legal proceedings or even national security. In these cases, we will comply with whatever laws are in force at the time and provide such information as is required.
Can I see the data you hold about me, have it changed or removed?
Yes. You may ask to for a copy the personal data we hold on you, have it changed or have all personal data removed by sending an email to email@example.com. Please outline your request and we will respond
initially within 5 days to confirm we can process your request, and then complete the request within 30 days.
What to do if you suspect we have shared your data incorrectly?
If you suspect that we have shared your data inappropriately then please email: firstname.lastname@example.org or call our helpdesk providing us details of the issue and we will investigate immediately.
How does Webbing protect your personal information?
Webbing takes appropriate organisational and technical measures to protect the personal data and traffic data provided to it or collected by it, and does not retain it any longer than permitted in order to perform its services or as required under relevant legislation. Your personal data and traffic data can only be accessed by authorised employees of Webbing who need to access to these data to be able to fulfil their given duties.
Webbing takes appropriate technical measures to manage its Information Security policy and processes and is in process of aligning with ISO:27001.
Webbing takes appropriate technical measures to protect the confidentiality of the communications content via its Webbing services and observes applicable obligations and exceptions under the relevant legislation.
Will this policy change?